Service status
Check platform and API health first to distinguish a service event from a configuration or origin issue.
01Where can I see live service status?
Use the status area in the console to check the latest network, console and API health. Planned maintenance and confirmed events include scope and progress.
02What should I include for an API failure?
Keep the request time, endpoint, response status and request ID. Never include API keys or full authorization headers in a support case.
- Record the exact time and timezone
- Copy the request ID from the response
- Describe the calling environment and last successful request
1DUN SUPPORT
Contact supportEverything looks healthy but your service is still affected?
Share your context and what you are seeing. Our support team will help with the next step.
Did this answer your question?